Customer Service Advisor
Duration: 12-Month Fixed Term Contract
Location: Kettering, NN16 8UN
Salary: From £26,190 per year
Job Type: Full-time, Fixed Term Contract (12 months)
About the Role:
Are you passionate about delivering exceptional service and making a real difference for customers? We are looking for an enthusiastic Customer Service Advisor to join our busy customer care hub. In this role, youll be the friendly voice of the company, assisting customers with orders, queries, and returns, while helping to drive improvements in how we operate.
Key Responsibilities:
* Handle inbound and outbound calls with professionalism and a friendly attitude
* Process orders, returns, and credits efficiently using internal systems
* Build product knowledge to provide accurate and helpful guidance to customers
* Collaborate with internal teams and suppliers to resolve issues promptly
* Identify opportunities to improve processes and contribute ideas
* Stay calm under pressure and manage priorities effectively
What Were Looking For:
1. A natural ability to connect with people and provide excellent service
2. Strong written and verbal communication skills
3. Proficiency in Microsoft Office (Word, Excel, Outlook)...