Customer Experience Assistant
(Kindred Fires & Mischief Candles – Handcrafted in Manchester, Loved Worldwide)
At Candle Makery, home to our Kindred Fires & Mischief Candles brands, we believe every candle tells a story. Each one is hand-poured with natural soy wax, personalised with care, and sent to customers worldwide to celebrate life's most magical moments.
We're looking for a friendly, organised, and creative-minded person to join our Customer Experience Team. You'll be the voice of our brand on Zendesk, helping customers with queries and making sure their journey with us feels as special as the candles we create.
This role is perfect for someone who wants to work in a fun, design-led environment while developing customer service and communication skills.
What you'll be doing:
* Answering customer enquiries via Zendesk (email & messages) in a warm, friendly tone that reflects our brand
* Helping customers with orders, delivery questions, and product queries; making every interaction feel personal and positive
* Spotting opportunities to go above and beyond to make someone's day
* Working closely with our production team to resolve customer issues quickly and smoothly
* Keeping accurate records of conversations and following up where needed
* Sharing customer feedback with the team to help us improve our products and experience
What we're looking for:
* A people person with great communication skills (written & spoken)
* Someone who enjoys problem-solving and can stay calm under pressure
* A positive, empathetic personality; you love turning challenges into happy outcomes
* Comfortable using customer service platforms (bonus if you've used Zendesk, but training provided)
* A team player who thrives in a small, creative business environment
Why you'll love working here:
* Be part of a fun, friendly, and creative team in our Manchester studio
* Work for a brand that makes products people genuinely love and celebrate with
* Develop customer experience skills in a design-led, growing company
Job Types: Part-time, Temporary
Contract length: 4 months
Pay: £12.21 per hour
Expected hours: 21 – 35 per week
Benefits:
* Free parking
* On-site parking
* Store discount
Work Location: In person