The role of Account Manager is to maintain and develop existing business within an existing portfolio. The role will require managing business across key areas of local authorities, housing associations, NHS, education and commercial organisations. You will need to provide the very highest level of Customer Service whilst ensuring contracts are organised efficiently.
Responsibilities
* To achieve/exceed sales target by developing and maintaining sales within a defined area including negotiating and closing deals, upsell /cross sell. Identify and generate sales opportunities. Maintain good working relations with clients and regularly review client’s needs to ensure customer satisfaction.
* Think as a team, working with other departments to ensure that the client’s order is delivered on time, to specification and in line with our company policies, procedures and management system.
* Efficiently plan and schedule engineers & sub‑contractors work around the UK using our software system to maximise profit.
* Negotiate appointments with clients via telephone in a professional manner, ensuring that they have all of the information required to allow work on site to progress smoothly.
* Contract Management in the form of updates via portals, ensuring compliance and relaying the information accordingly to the relevant persons via our software system & external systems.
* Liaise with engineers, both face to face and over the telephone, in a confident and professional manner, to ensure that they have all information required to complete works first time.
* Provide both the client and your colleagues with the highest level of customer service, in line with our Company Management System, Quality Policy and ISO:9001. Responsible for the Health, Safety & Welfare of yourself and others, in line with our Company Management System, Health & Safety Policy and ISO:45001.
Skills
* Be a team player
* Excellent attention to detail
* Be able to work under pressure & to deadlines
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