FM Helpdesk Administrator About the Role We're seeking a proactive and customer-focused FM Helpdesk Administrator to join a dynamic facilities management team. This role suits someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering excellent service. You'll be the first point of contact for clients, ensuring their maintenance needs are met efficiently and professionally. Key Responsibilities Customer Engagement & Support Act as the first line of support for client enquiries, ensuring a professional and empathetic approach Log and manage all incoming requests via phone and email using our CAFM system Provide timely updates to clients on reactive and planned works Monitor service level agreements (SLAs) and escalate issues when necessary Job Management & Scheduling Schedule and coordinate reactive and planned maintenance activities Liaise with engineers and subcontractors to ensure prompt job completion Maintain accurate job records with real-time updates in the CAFM system Track outstanding jobs and proactively communicate with stakeholders CRM & Administrative Duties Ensure client and job data is consistently accurate and up-to-date Generate reports on job progress, SLA performance, and customer satisfaction Support compliance documentation and service report administration Contribute to system improvements and assist with CAFM enhancements...