Overview
Christmas Customer Assistant - Warehouse Operative - Rugby Elliots Field at Marks and Spencer. Join to apply for the Christmas Customer Assistant - Warehouse Operative role at Marks and Spencer.
Shift availability: Saturday 11:00-19:00; Sunday 10:30-18:30; Wednesday 11:00-19:00; Friday 11:00-19:00; Saturday 11:00-19:00. Due to operational requirements, all successful candidates may be asked to work up to full time during the weeks commencing 14th and 21st December. To comply with health and safety legislation, colleagues must be 18 years of age or older.
Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
Responsibilities
* Accept deliveries, unpack goods, and prepare crates to ensure the shop floor is fully stocked.
* Keep products available for customers at all times to create a seamless shopping experience.
* Work with the operations team to keep the store running like clockwork.
* Be digitally confident and use in-store systems to track deliveries, manage stock, and ensure products are where they need to be.
* Collaborate with colleagues across the store to support the team and foster an inclusive environment.
* Be flexible and able to adapt to changing store needs across operational tasks.
Key Accountabilities
* Serve customers efficiently on the shop floor and at service points.
* Keep the store clean and tidy and ensure shelves are stocked.
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities.
* Engage with customers, understand their needs, make recommendations, and deliver excellent service.
* Build product knowledge to sell and recommend products and services.
* Use digital tools and communication channels to deliver for the customer.
Key Capabilities
* High levels of customer service and attention to detail.
* Open to feedback and able to act on it.
* Accountability for planning and managing own workload efficiently.
* Strong communication skills and adaptability to changing situations.
* Ability to build positive relationships and maintain digital capability.
Equal Opportunity
Marks & Spencer is committed to an active Inclusion, Diversity and Equal Opportunities Policy. If you require reasonable adjustments to the recruitment process, please share those requirements in your application so we can provide a fair and transparent process of assessment.
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