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One Stop • Waterlooville • Apply by 15-May-2025
What is in it for you
Job Description
We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.
You will take ownership of store activities by running duty shifts, coordinating a team to deliver a clean and fully stocked store that exceeds customer expectations.
Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
You will have a strong understanding of your store’s performance and be the specialist in implementing practical improvements by taking a hands-on approach.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
* Coordinating the team to provide the easiest shopping trip in the community
* Opening/closing the store and completing duty cover, ensuring decisions benefit customers, colleagues, and safety
* Being the go-to person for colleagues in the absence of the Store Manager for operational queries
* Supporting the Store Manager in coordinating seasonal, community, and charity events to create an inclusive atmosphere
* Ensuring the store is clean, tidy, and well presented
* Prioritising the replenishment of key products
* Ensuring point of sale and shelf edge labels are accurate
* Addressing overcharges immediately and preventing reoccurrence
* Managing queues proactively to enhance customer experience
* Coordinating colleagues to meet daily priorities and manage breaks around trade patterns
* Being knowledgeable about the store and leading practical improvement actions
* Following health and safety routines and ensuring colleagues do the same
* Communicating effectively with the team
* Seeking ways to simplify operations and sharing ideas with the Store Manager
* Always prioritising the customer and tailoring service to their needs
* Resolving customer queries promptly and with a smile
* Recognising colleagues providing excellent service
* Removing obstacles to delivering great service
* Handling colleague queries in the absence of the Store Manager or escalating as needed
* Ensuring appropriate staffing, covering shifts due to absences/sickness
* Being a Keyholder to attend alarm call outs for store safety and security
* Monitoring and actioning internal communications promptly
* Feeding back to the Store Manager about store issues during shifts
* Balancing service and replenishment tasks
* Supporting the Store Manager in managing staff absence and conducting return-to-work interviews
* Building relationships with Area Managers & People Partners, escalating issues and seeking coaching opportunities
* If this store has a Post Office Local, your duties will include managing daily operations of the Post Office, which requires passing a background check. Failure to pass will result in withdrawal of the job offer.
As a Shift Leader, you will champion One Stop’s Core Purpose and Values:
Core Purpose
Serving our customers, communities, and planet a little better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other how we like to be treated
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Most stores are open 7 days a week from 7am to 10pm, offering a range of fresh, chilled, and household essentials, as well as additional services like cash machines, Post Office, Parcelshop, and more.
Part of Tesco since 2003, we operate from three distribution centres and serve local communities across England and Wales.
Please Note
We only recruit individuals who have passed the school leaver’s age. For details, please check your local school leaver age.
Benefits
* 10% Discount in One Stop
* 10% Discount at Tesco & Tesco Cafe (increased to 15% on 4-week pay weekends)*
* 20% Discount on F&F Clothing in Tesco Stores*
* 10% discount at Tesco Mobile, including Colleague Deals
* 20% off insurance products at Tesco Bank*
* Discounted eye care through Vision Express*
* Discounts at Tesco Pharmacy, including health checks and flu jabs
* Discounted cash plans and exclusive retailer deals
* Save as you earn scheme
* WeCare support services including online GP, mental health support, and more
* Annual leave increases with service
* Retirement Savings Plan
* Life Assurance
* Car Allowance (if applicable)
* Private Medical insurance (if applicable)
* Flexible working options
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