Overview
Thrive Oldham are recruiting on behalf of our well established client in the Torfaen area for an Infrastructure Support Engineer.
Job title: Infrastructure Support Engineer
Function: IT Department
Responsible to: IT Manager
Responsibilities
* Troubleshoot and resolve hardware, connection, printer and software issues.
* Check daily backups.
* Update network applications as required.
* Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.
* Ensure antivirus software is installed and up to date on all machines.
* Perform routine server monitoring and performance benchmarking.
* Monitor and remove viruses, spyware, and other non-authorised software.
* Document procedures where appropriate.
* Maintain disaster recovery documentation.
* Complete ad-hoc projects as requested.
Minimum Criteria
* English and Maths at GCSE standard or equivalent
* Excellent organisational skills
* Ability to build good relationships with colleagues
* Confident enough to be able to challenge processes
Qualifications and Experience (desirable)
* BTEC National Diploma in Computer Studies
* NVQ Level 2 in IT Practitioners
Personal Skills and Abilities (Must have)
* Ability to achieve deadlines and targets
* Ability to work under own initiative
* Excellent verbal and written communication skills
* High self-motivation and determination to succeed
* Excellent time management
Salary: Competitive
Hours: 8:00–16:30 Monday to Thursday, 8:00–13:00 Friday
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