Account Manager | Canterbury, Kent (HQ)
This is a role for a dynamic Account Manager who will own a portfolio of 100 accounts, 20 of which will be high growth.
If you love owning relationships, spotting growth opportunities, and being the calm, competent person clients trust when things get technical… this one's for you.
We are working with an award-winning Internet service provider who offer connectivity, digital voice, and managed network services. With Private Equity investment and big growth plans (including full fibre rollouts), we're looking for an experienced, proactive Account Manager to help us scale without losing the service quality we're known for.
What you'll be doing:
You'll take ownership of a portfolio of existing business customers - keeping them happy, retained, and growing.
Build strong client relationships
Be the main point of contact for your accounts
Run regular check-ins + Quarterly Business Reviews
Understand objectives, pain points, and connectivity needs
Act as a trusted advisor (not just a "chaser")
Grow accounts
Identify cross-sell / upsell opportunities across connectivity, voice, infrastructure, managed networks + security
Create account plans that increase adoption + lifetime value
Hit (and beat) revenue + retention targets
Make things happen internally
Coordinate with technical teams to deliver new services smoothly
Proactively monitor delivery and handle escalations
Be the "voice of the customer"
What we're looking for
2+ year in Account Management (ideally telecoms / ISP / tech)
Ideally experiene with a similar portfolio of accounts (circa 100)
Strong track record of B2B relationship management + growth
Comfortable with connectivity / VoIP / managed services concepts (you don't need to be an engineer - just not fazed by the detail)
Great communicator: confident with stakeholders at all levels
Organised, proactive, customer-first, commercially switched on