At Weatheroak Medical Practice, our GP Receptionist is a vital part of the team, ensuring the smooth running of all administrative processes that support our GPs. This includes managing incoming and outgoing calls, booking patient appointments, reporting results, providing patient services, processing prescriptions, handling clinical correspondence, and using our practice IT systems efficiently.
As one of the first points of contact for patients, the GP Receptionist plays a key role in representing Weatheroak Medical Practice, creating a professional, friendly, and welcoming experience for everyone who visits or contacts us.
Main duties of the job
Job Description
Welcome patients and visitors in person, over the phone, and via email.
Provide clear information and guidance, and direct patients to the correct services or members of staff.
Appointment Management
Schedule routine and urgent appointments, maintain waiting lists, and coordinate with clinicians to ensure timely patient care.
Administrative Duties
Update and maintain accurate patient records.
Process prescription requests and manage incoming and outgoing correspondence.
Carry out general administrative tasks to support the smooth running of the practice.
Communication
Relay messages accurately and promptly between patients, doctors, and other staff.
Ensure all communication is clear, respectful, and timely.
Confidentiality
Maintain strict patient confidentiality at all times, following data protection laws and practice policies.
About us
Weatheroak Medical Practice is a friendly, patient-focused GP surgery providing high-quality care to our local community. Our close-knit team of GPs, nurses, receptionists, and admin staff work collaboratively to ensure patients receive safe, efficient, and compassionate service.
We offer a supportive and inclusive workplace, opportunities for training and development, and a role where you can make a real difference. Professionalism, teamwork, and a commitment to putting patients first are at the heart of everything we do.
Job responsibilities
Welcome patients and visitors in person, over the phone, and via email.
Provide clear information and guidance, and direct patients to the correct services or members of staff.
Appointment Management
Schedule routine and urgent appointments, maintain waiting lists, and coordinate with clinicians to ensure timely patient care.
Administrative Duties
Update and maintain accurate patient records.
Process prescription requests and manage incoming and outgoing correspondence.
Carry out general administrative tasks to support the smooth running of the practice.
Communication
Relay messages accurately and promptly between patients, doctors, and other staff.
Ensure all communication is clear, respectful, and timely.
Confidentiality
Maintain strict patient confidentiality at all times, following data protection laws and practice policies.
Person Specification
Knowledge, Skills and Experience
* Excellent verbal and written communication skills.
* Strong organisational and time management skills.
* Ability to work calmly under pressure and manage a busy workload.
* Commitment to patient confidentiality and data protection.
* Ability to work effectively in a team and independently.
* Professional, approachable, and empathetic manner.
* Understanding of local healthcare services and referral pathways.
* Awareness of safeguarding principles.
Experience
* Previous experience in a customer-facing role.
* Experience in handling incoming and outgoing calls in a busy environment.
* Experience of managing appointments or schedules.
* Experience in maintaining accurate records, either paper-based or electronic.
* Previous work in a GP surgery, NHS, or healthcare environment.
* Experience with EMIS or other clinical systems.
* Experience processing prescriptions and handling confidential information.
Qualifications
* Good general education to GCSE level (or equivalent), including English and Maths.
* Competence in using Microsoft Office applications (Word, Outlook, Excel).
* Confidence in using IT-based patient management systems (training can be provided).
* NVQ Level 2 or above in Business Administration, Customer Service, or equivalent.
* Training in medical terminology.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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