Responsibilities
1. Register internal referrals and then add to Careflow and pass to Consultant for assessment and then onto Booking Centre/Clinic Reception/ Appointments Clerk as appropriate for appointments to be made. Record referrals outcomes on Careflow, i.e. endoscopy or OPA.
2. Scan information from other hospitals to Careflow so that it is accessible for consultants.
3. Check patient status, results, x-ray/DEXA scan bookings and appointments using Careflow electronic patient record system. Ensure patient personal details (name, address, telephone number, GP) are correct and amend if necessary. Check that x-rays, follow-up appointments, etc. have been booked when mentioned in correspondence/ ward discharges. Arrange above when this has been omitted.
4. Deal with telephone/written queries from patients on times of clinic appointments/ delays/cancellations/follow-ups. Inform relevant departments in good time of likely clinic cancellations or changes due to appointments/illness/leave, etc.
5. Chase up results which may have not been available when the patient was seen but are published at the time letters are typed; bring to the notice of the consultant.
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