Berry Recruitment is looking for an experienced Customer service advisor's for our client based in Durham Contract - 12 Months with possibility to be extended afterwards. Pay - £12.60 an hour - weekly pay 27 hours per week, 5.5 hour shifts across 5 days. We offer a rotating schedule that supports work-life balance while meeting business needs. Full time in the office Key Responsibilities Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions. Learn the procedures and understand parameters of producing a quality output. Process work to the defined level of quality. Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate. To schedule and prioritise allocated work on a daily basis. Distribute information and when required, work to the other team members or groups. Identify and suggest areas of improvement. Maintain and update information held on a data base or manually.Experience Attention to detail Able to work in a team or other structured environment. Articulate and able to maintain good relationships with colleagues and clients. Delivers a high quality customer service in a professional manner, creating trust and confidence. Excellent communicator. Effective team player, who constantly displays commitment and flexibility. ...