We are looking for an enthusiastic, approachable, and customer-focused Receptionist to join our front-of-house team. In this role, you'll be the first point of contact for our customers – providing a warm welcome at Reception and delivering excellent service. If you enjoy working with people and thrive in a fast‑paced environment, we’d love to hear from you.
Key Responsibilities
* Welcome all visitors with a smile in a friendly and professional manner.
* Handle enquiries, bookings and memberships face‑to‑face, online and by phone.
* Accurately operate booking, till and membership systems.
* Provide up‑to‑date information on centre facilities, classes and promotions.
* Maintain a tidy, inviting reception area and ensure high standards of presentation.
Teamwork & Operational Support
* Work as part of a collaborative, multi‑skilled team.
* Support the delivery of events and activities within the centre.
* Follow Freedom Leisure's policies on safeguarding, health & safety and customer care.
* Participate in relevant training and ongoing professional development.
* Passionate about delivering outstanding customer service.
* Comfortable using till systems and handling cash/card payments.
* Able to multitask and remain calm in a busy environment.
* A proactive, flexible and reliable team player.
Desirable Skills & Experience
* Previous experience in a customer‑facing role in leisure, fitness or community service settings.
* Hospitality or Retail experience delivering customer excellence.
At Freedom Leisure, we’re all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools – but at the heart of it all, it’s our people who make the difference. As one of the UK’s leading charitable leisure trusts, we’re proud of our mission: Improving Lives Through Leisure. We help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone – because everyone deserves to feel good. We create spaces where people feel at home, supported, and inspired. If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started – we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s plenty of room to grow. Many of our team members have built amazing careers doing what they love, helping customers day‑to‑day and making people feel good – one smile at a time. We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive – because when our team reflects the communities we serve, we all grow stronger together. This is your place; this is where you matter.
Benefits
* My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits – discounts on cinema tickets, travel bookings, high‑street e‑vouchers, gift cards, days out, leisure activities and your day‑to‑day spending.
* Discounted Staff membership (including family members)
* Incremental holidays
* Employee Assistance Programme – 24/7 confidential, independent and professional counselling.
* Company pension
* Various insurance and saving schemes
* Financial advice
* Cycle‑to‑work and Car Leasing tax‑efficient schemes (salaried staff only, depending on earnings)
* Fully funded training and career progression opportunities in a team‑working environment
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