IMH Recruitment are currently looking for an experienced Business Support Assistant join our client based in Rotherham, S60.
This role is working within the Council’s Crisis and Resilience Fund, supporting residents by processing applications, assessing eligibility, and providing advice and referrals where needed.
Duties Include:
* Processing applications using the Council CRM system
* Assessing applications and making decisions in line with policy
* Contacting applicants by phone, email, and letter
* Referring residents to support organisations where required
* Keeping accurate records and updating systems
* Working with colleagues to ensure applications are processed quickly and accurately
* Supporting the rollout of new processes and procedures
Requirements:
* Previous experience in a customer service or casework-based role
* Strong IT skills and experience using CRM or case management systems
* Excellent communication skills
* Ability to work in a fast-paced environment
* Good attention to detail
Desirable:
* Experience working with benefits, financial support, or crisis support services
* Local authority or public sector experience
* Knowledge of support services for vulnerable residents
Additional Information:
* Office based during training and onboarding
* Hybrid working may be available after training
* Daily office cover required on a rota basis
Working Hours & Pay:
* Monday to Friday
* 9:00am – 5:00pm
* £13.65 per hour
* Weekly pay via the agency!
Interested? Please apply now with your up-to-date CV. For more information please call (phone number removed)