At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We are seeking a Customer Relations Manager to help us achieve our goals.
The role will be based at Abbots Wood Manor and will lead local networking activity to develop and maintain strong relationships with referral sources, support sales and occupancy targets, and collaborate with the management team to meet budget expectations.
Responsibilities
* Lead on local networking activity to develop and maintain strong relationships with referral sources.
* Ensure that occupancy and average weekly fee rates are met in line with budget expectations.
* Manage sales enquiries to maximise sales and occupancy of the care home.
* Host prospective customer visits, complete follow‑up calls, and identify key referral groups.
* Support the development of the marketing strategy for the Group Sales Team.
* Develop and maintain a high profile within the local community to promote the care home.
* Maximise profit performance of sales to meet or exceed targets.
* Handle relevant administrative duties, including effective budgetary controls and preparation of sales management reports.
* Serve as an ambassador of the brand, consistently showing courtesy and respect to residents and relatives.
Qualifications
* Previous sales experience within the care home, retirement living or healthcare sector.
* Sales and customer service experience in face‑to‑face or business‑to‑customer capacities.
* Strong stakeholder relationship skills.
* Experience working with multidisciplinary teams to support project delivery.
* Decisive, self‑motivated, proactive, flexible, and adaptable.
Benefits
* Competitive salary and benefits package, including bonus/commission.
* 25 days holiday plus Bank Holidays.
* A supportive and collaborative working environment.
* Workplace pension for future security.
* A true team culture that values kindness, respect, and professional pride.
* Excellent training and career development opportunities.
* Employee Assistance Programme, occupational health and wellbeing support services.
* Everyday saving perks – access to a wide range of retail discounts and savings.
* Free on‑site parking.
* Refer a Friend bonus – earn up to £750 per successful referral.
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