This is a great opportunity to take on the next steps in your hospitality career and be part of our hotel reception team with Surya Hotels. In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values.
As a Hotel Receptionist, you will be at the heart of our guest experience, supporting the smooth operation of a busy 100 room hotel. We’re looking for a Hotel Receptionist with a positive and calm outlook, a friendly approach, who communicates effectively both verbally and in writing, has great attention to detail and a desire to provide exceptional customer service.
To succeed as our Hotel Receptionist you should have previous experience of working within a hotel reception and knowledge of hotel reservations systems. You should also have good natural sales ability, an approachable manner, and knowledge of the MS Office suite.
As a Hotel Receptionist duties will include:
* Taking reservations
* Dealing with guests’ enquiries and assistance
* Check-ins and check-outs
* Taking payments and maintaining confidentiality of guest information
* answering calls and emails and ensuring a high level of customer service at all times
* Upselling hotel services such as room upgrades and dining
* Work closely with housekeeping and maintenance to ensure rooms are prepared and guest issues are resolved promptly
In return we offer:
* Access
to Employee Assistance Programme – helping our hospitality team through any
difficult times 24 hours a day, 7 days a week.
* Stream
– we offer the ability to access your wages as you earn them, or save as you
earn too!
* Discounts
up to 50% on meals and stays across the whole group around the UK
* Development
programmes to support you grow into a ‘Hospitality Superstar’ with clear
progression pathways, internal promotions and access to apprenticeships
* Bike
to work scheme/Bus saving scheme
* Flexible
working hours
* Inclusion to tronc scheme – tips!!
* Free
on-site parking – site dependent
* AE
Pension
* Company
events
As a Company within Flying Trade Group's family of businesses we own and run 13 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic Group, come join us!