Job Advert:
Citytalk is seeking an Accounts Executive (Billing) to help us directly succeed in providing exceptional customer service and drive revenue. Reporting to the Accounts Executive, you will manage the key billing processes and be responsible for overseeing all billing activities across Citytalk Group. This includes providing management reports on our monthly billing services, managing the monthly bill run, handling any exceptions and investigating any discrepancies. You will also have the opportunity to identify and implement procedures to improve the billing processes.
Responsibilities:
* Setting up new accounts on our billing system, updating customer accounts with further details when necessary.
* Adding new services to customer accounts
* Updating wholesale/retail costs for existing services, which ensures that all monthly profit is reported correctly.
* Responding to customers billing queries. Directly contacting the customers and collaborating with colleagues to provide specialist knowledge, enabling the resolution of customer issues.
* Compiling 'out of contract' reports, updating end dates on the billing system and reporting on 'out of contract' services for the management and sales team.
* Monthly invoice run for 800+ customers, investigating any differences on average monthly invoices to ensure accuracy before invoices are sent.
* Identify opportunities to improve our processes and tools to prevent delays and issues with billing.
* Assisting the accounts executive with aged debt control including:
* Sending overdue invoices and statements to customers.
* Working with the operations and sales teams to investigate any disputes on invoices to allow minimal delay in payment.
* Calling customers to request payment for overdue invoices when needed.
* Adding and updating direct debit mandates.
What will you need to succeed?
Essential:
* A detail-oriented and proactive approach.
* Strong numeracy skills to deliver exact billing.
* Able to analyse complex data using Excel.
* Be inquisitive with strong problem-solving skills.
* Ability to work independently and collaborate effectively.
* Excellent attention to detail allowing you to produce accurate bills for customers and to protect Citytalks reputation and revenue.
* A quick learner and a desire to build on existing knowledge and experience.
* Impeccable communication skills both written and verbal.
* Able to work to and meet strict deadlines.
Desirable:
* Previous experience in an accounts team; managing or carrying out tasks associated with the Billing function.
* Minimum L3 AAT qualification or working towards this.
* Experience using Zoey Billing Software and Xero Accounts Software.
Benefits:
* Individual performance related bonus
* Holiday: 21 days annual leave, increasing with length of service, plus bank holidays.
* Never work your birthday, celebrate instead with an extra day off.
* Matched company pension
* Access to 100's of perks and discounts though our employee benefits site. Helping you save money on everything from your weekly food shop to family holidays.
* Subsidised gym membership.
* Free on-site parking at our Citytalk Office
* Company funded Private medical Insurance.
About Citytalk
Citytalk Group is a trusted provider of Telecoms, IT, and Security solutions for businesses across the UK. Our commitment to our Five Fundamental Rules ensures that we deliver tailored solutions that meet the unique needs of each client, all while prioritizing exceptional customer service.
Job Types: Full-time, Permanent
Pay: £25,500.00-£28,500.00 per year
Work Location: In person