We’re hiring an Application Support Analyst (Technical / Graduate Pathway to Developer)
We’re strengthening the technical capability of our Application Support function, and we’re looking for someone early in their career who has a genuine interest in software development. This is a hands-on, technical role supporting our enterprise CRM / ATS built on Dynamics 365, Power Platform and Azure along with the wider systems that sit around it.
This role is not traditional first-line support. We want someone who can think like a developer, work through technical problems, understand how systems fit together and grow towards a full development role over time.
If you enjoy learning, solving problems and working directly with users, this is a strong place to build your career.
What you’ll be doing
* Investigating and reproducing issues across systems, portals and integrations.
* Working through problems logically and identifying the underlying cause.
* Reading logs, checking API calls, looking at payloads and narrowing down faults.
* Supporting developers by providing clear technical findings.
* Helping with release testing, regression testing and validation of fixes.
* Carrying out configuration updates, data checks and environment tasks.
* Communicating with internal users in a calm, clear and structured way.
* Learning Power Platform, Azure services and Dynamics with full support.
This is the closest possible role to development without being a full developer on day one.
Must have
* A technical degree or relevant work experience.
* Ability to read and understand basic code, JSON or API responses.
* Natural problem-solving ability and a structured approach to diagnosis.
* Interest in progressing into a developer role within Power Platform / Azure.
* Confidence speaking with users and explaining technical issues simply.
* Ability to work full-time from our Meriden office.
If you want a purely non-technical support role, this will not be the right fit.
Nice to have (not essential)
* Exposure to Power Apps, Power Automate, Dataverse or Dynamics 365.
* Experience using SQL, JavaScript, C#, or any scripting language.
* Understanding of cloud platforms, ideally Azure.
* Experience in a support, testing or customer-facing role.
We don’t expect all of these, we will help you develop them.
This role will suit you if you:
* Enjoy taking things apart to understand how they work.
* Are comfortable working through technical detail.
* Want a clear development pathway into engineering.
* Like the idea of supporting real systems used across a large organisation.
* Are curious, proactive and keen to learn new tools and technologies.
What you can expect
* A structured path into a full development role (Power Platform, Azure, integrations).
* Direct exposure to how we build, support and scale our products.
* Guidance from experienced developers, analysts and testers.
* A strong learning environment with real projects and meaningful work.
* The chance to shape a modern, growing technical function.
This is a great role for someone who wants to start in application support but grow into a developer who understands the platform end-to-end.