Customer Service Coordinator –
5* national residential developer
Role: Customer Service Coordinator
Reporting to: Customer Service Manager
Salary: Competitive base salary and monthly/quarterly bonuses on offer
Location: Exeter, Devon
Working arrangements: Hybrid working between – office, site and home based working on offer
Immediately available
Customer Service Coordinator – About the role:
We are excited to be recruiting for a Customer Service Coordinator to join team our Exeter team.
Due to continued growth and expansion across the region, we are now looking to further strengthen their Customer Service team with the addition of a Customer Service Coordinator, reporting to the Head of Customer Service and Customer Service Manager.
The Customer Service Coordinator will communicate with our customers, site managers, directly employed maintenance operatives and contractors to encourage customers to provide us with information about any problems that they may have, to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts.
Customer Service Coordinator – About you:
* A champion for customer service
* Previous Customer Care experience within a fast paced and busy environment
* Experience within the housing or construction industry is desired but not essential
* The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills
* Understands importance of Quality standards and procedures and the requirement needed to achieve and maintain a 5* customer service and customer journey
* Excellent telephone manner
* Excellent communication skills, both verbal and written
* Excellent listening skills, understanding customer requirements
* Proactive and able to take initiative
* Flexible in approach
* Competent user of MS Word, Excel and Outlook
* Experience within the New home environment beneficial but not essential
* Knowledge of COINS is an advantage but not essential as training will be provided
Customer Service Coordinator – What will I be doing?
* Providing an effective support function to our homeowners
* Ensuring communications with customers regarding defects are dealt with in a professional and timely manner, adhering to Customer Service Policies and Procedures
* Responding to incoming communications from homeowners in accordance with company guidelines
* Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion
* Complying with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout team
* Carrying out general administration duties
* Work closely with other departments across the company (i.e., Construction, Sales, Surveying and Technical) to ensure communication is optimal and the company achieves its KPIs
Customer Service Coordinator – What about the benefits package?
* Competitive base salary
* Company bonus schemes
* 25 days holiday plus bank holidays
* Company pension scheme
* Private healthcare
* Choice of flexible benefits
* Choice of corporate benefits
Please contact Jamie Ttophi on or at for further information.