Job details
Business Application Support - Central Support
Position: Business Application Support
Location: Billericay - Hybrid
Type: Full-Time, Permanent
Salary: Competitive
Be part of something exceptional at Hallmark Luxury Care Homes.
We’re proud to be recognised as a leading provider of high-quality, relationship-centred care across England and Wales. As a family-run organisation, our values—big-hearted, inclusive, and committed to helping our teams thrive—guide everything we do.
To co-ordinate estates operations by managing requests, delivering procurement processes, and maintaining accurate asset tracking to support project success and financial integrity.
What You'll Be Doing:
1. Standardise SOPs (standard operating procedures) for each of the homes and CS applications / systems to ensure clear guidelines are in place to assist users and have one way of working
2. Visiting and working with home teams members to ensure use of application
3. Application support (incident triage, analysis, resolution and closure) and business support (working directly with team to address queries, provide reporting, perform risk assessments)
4. Support IT strategy for strategic improvement initiatives
5. Vendor management for 3rd party applications, which includes organising & participating in monthly service review meetings including agenda, minutes & tracking of action items
6. Incident analysis and resolution which will require working with MSP and third-party vendors
7. Manage IT training for new inductions into Hallmark Luxury Care Homes and roll out of changes within current platforms
8. Produce and roll out training materials across the business with regards to basic IT skills, systems, though to Cyber Awareness Training and work closely with the Learning and Development Team.
9. Proactively liaising and communicating to all stakeholders about notified changes and the impact
10. Working with Stakeholders on the implementation of new initiatives and projects
11. Work with Stakeholder on CAB (Change Authority Board) for changes to systems and the impact / risk changes may have
12. Assist Management in setting budgets
13. Support IT Manager with BAU activities
What we are looking for in you!
14. ITIL would be a benefit to this role
15. 3+ years’ experience in an IT administrator/support function role
16. Self-starter who is detailed oriented, highly organised with strong problem solving, business analysis, communication and presentation skills
17. Strong knowledge of Care Planning systems and their functionality is desirable but not essential
18. Business, Technical, and Data Analysis skills
19. Experience in application development and/or support
20. Strong SharePoint skills would be an asset
21. Contributing in a timely manner to procedures
22. Delivering presentations to the senior management
23. Worked closely with Senior IT and wider business stakeholders
24. Application support, maintenance and implementation
25. Review and analysis of business cases
26. Champion new projects and gather business requirements
Desirable
27. Contributing in a timely manner to procedures
28. Delivering presentations to the senior management
29. Worked closely with Senior IT and wider business stakeholders
30. Application support, maintenance and implementation
31. Review and analysis of business cases
32. Champion new projects and gather business requirements
Why Join Hallmark?
We believe in putting our people first. You’ll be joining a team that is passionate, professional and proud of what they do. We are committed to supporting you in your personal and professional development.
Benefits & Perks Include:
33. Competitive salary
34. Hallmark Rewards – access to discounts, cashback and wellbeing resources
35. Life Assurance
36. Pension Scheme
37. Optional Health Cash Plan
38. 25 days annual leave + bank holidays
39. Buy and Sell annual leave options (*up to 5 days)
40. Industry-leading training and development opportunities
41. Supportive team environment with a values-led culture
42. A workplace that truly cares and champions your growth
Equal Opportunities Statement:
Hallmark Care Homes is proud to be an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marital or civil status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We are also happy to discuss reasonable adjustments that may support you throughout the recruitment process.
Interested?
Please send your CV and a short cover note to Recruitment@hallmarkcarehomes.co.uk
Let’s shape the future of care together.