Job Description
* Oversee and optimise engineer scheduling across the Midlands-London region
* Manage engineer capacity, availability, and workload
Project Manager (Fire & Security Operations) ?? Midlands to London (Hybrid / Travel Required) ?? Up to £65,000 + Benefits ?? Full-Time, Permanent The Opportunity We are working with a growing Fire & Security organisation to appoint a Project Manager responsible for overseeing operations across a key region spanning the Midlands through to London. This is a high-impact role where you will take ownership of regional project delivery, engineer coordination, and operational performance, ensuring jobs are delivered efficiently and customers receive a consistently high standard of service.You'll be managing complexity across multiple locations, balancing priorities, and ensuring that both engineers and customers remain aligned throughout the lifecycle of each project.The Role As Project Manager, you will operate as the central point of control for regional operations, linking together engineers, service teams, and clients across multiple sites.Key ResponsibilitiesRegional Operations & Engineer Management
* Oversee and optimise engineer scheduling across the Midlands-London region
* Manage engineer capacity, availability, and workload planning across multiple locations
* Act as the primary operational contact between field engineers, service desk, and customers
* Lead and support engineers through performance management and regular check-ins
* Ensure equipment, materials, and logistics are aligned with project requirements
Project Delivery & Scheduling
* Plan and allocate installations, maintenance, and reactive works regionally
* Coordinate pre-install requirements including access, compliance, and resource planning
* Track project progress across multiple live sites and resolve issues proactively
* Ensure projects are delivered to agreed timelines, scope, and service levels
Customer & Stakeholder Management
* Build and maintain strong relationships with clients across the region
* Coordinate appointments, site access, and expectations
* Manage changes, delays, and escalations professionally
* Maintain high levels of customer satisfaction through clear communication
Process Improvement & Performance
* Identify inefficiencies across regional operations and implement improvements
* Develop scalable scheduling and workflow processes
* Use data and reporting to drive better decision-making and performance
Reporting & Commercial Awareness
* Produce KPI reports on utilisation, delivery, and performance
* Support commercial objectives by ensuring efficient scheduling and delivery
* Liaise with suppliers and third parties where required
About the Business Our client is an established and expanding provider within the Fire & Security sector, delivering services to a diverse commercial customer base across the UK. With continued growth across the Midlands and South East, they are investing in operational leadership to ensure service delivery scales effectively while maintaining quality. What We're Looking For We're seeking a highly organised, commercially aware Project Manager who can manage complexity across a regional operation and bring structure to a fast-moving environment. Experience
* Proven experience in project management, operations, or scheduling roles
* Background managing field-based engineering teams across multiple sites or regions
* Experience within Fire & Security, Facilities Management, or similar technical service environments
* Strong experience managing competing priorities and SLAs
Skills & Attributes
* Excellent organisational and planning capability
* Strong communication skills across engineers, clients, and stakeholders
* Proactive, solutions-focused mindset
* Ability to lead and influence teams remotely and on-site
* Calm and effective under pressure
* Strong commercial awareness
Qualifications (Desirable)
* PRINCE2, APM, PMP, Agile or equivalent
The Offer
* Salary up to £65,000 (DOE)
* 30 days holiday (including bank holidays)
* Pension scheme
* Ongoing training and development
* Career progression within a growing business
* Flexible / hybrid working with regional travel