Do you thrive on inspiring teams and driving results? If so, we want you to be part of our team as the Hotel Operations Manager.
The role will focus on executing Head of Department and Executive responsibilities, providing leadership across all facets of the hotel. This includes coordinating all departments to work seamlessly together and collaborating closely with corporate functions, to ensure guest satisfaction and achieve financial targets.
Your Key Responsibilities As The Hotel Operations Manager
* Ensure guest and colleague satisfaction, financial goals, and compliance with business/legal targets.
* Oversee daily operations, including guest services, employee management, administration, finance, legal, sales, and supplier relations.
* Proactively upsell and promote all hotel outlets, special events, and VIP entertaining, as well as any related reward programs.
* Create a welcoming atmosphere and personalised service for each guest, responding appropriately to feedback from guests, colleagues, and leadership.
* Demonstrates flexibility and adaptability when personalising external and internal guest's needs and the changing demand and priorities of the business;
* Manage and develop teams and Heads of Departments, including recruitment, training, and performance management.
* Lead by example and communicate operational and strategic information.
* Empower the hotel team by fostering an inspiring service culture through briefings, team meetings, resource allocation, and management presence during key busy times.
* Complete mandatory Health & Safety training and ensure hotel hygiene and safety.
What You Will Get In Return
We believe people do their best work when they feel supported, inspired and rewarded. That is why we offer a great package that recognises both personal contribution and team success.
You Will Receive
* Daily meals in our Associate Dining Room
* Dry-cleaning service for workwear
* Access to BenefitHub - exclusive savings on shopping, dining and entertainment
* Global hotel discount for you, your friends and your family
* 20% off food and beverage, 30% off retail and 20% off spa treatments at Marriott hotels worldwide
* 23 days' holidays plus bank holidays
* Annual performance-related pay review
* Cycle to work scheme
* Workplace Pension
* Emotional wellbeing resources and 24/7 support services
* Industry-leading training and career development opportunities
If you are ready to bring energy, ideas and leadership to Delta Hotels by Marriott Bexleyheath at this exciting stage in our journey, we would love to hear from you.
We are proud to be an equal opportunities employer. We believe in building diverse teams where everyone can thrive and feel they belong.