Halliwell Jones Southport is looking for a Service Advisor.
Your role
Your Responsibilities:
* To deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service.
* To organise the loading of the workshop in an efficient manner to ensure efficient utilisation of workshop capacity.
* To carry out customer follow up and prospecting activities to maintain and build the volume of work within the workshop and promote the sale of accessories, tyres, Lifestyle products, insurance, etc.
* Responsible for liaising with Service customers and designated contact for maintaining good relations and updates with regards of vehicles etc.
* Explain and Issue the customer with the Vehicle Health Check report.
Your profile
* Proven excellent customer service and communication skills with a commitment to providing the best possible standard of customer service.
* An outstanding attitude and passion for customer service.
* Passion for BMW products and technology.
* Strong interpersonal and presentation skills.
* Ability to work autonomously.
* An enthusiastic, dynamic and team orientated personality
* Willingness to learn and develop, and keep up-to-date with complex/ technical/product information.
* Strong organisational and prioritisation skills.
* Team player that offers help and support to others.
* Thorough knowledge of computer applications (MS Office, Drive)
Rewards
* 22 days holiday plus bank holidays AND your birthday off!
* We endeavour to look after our staff by operating an Employee Car Scheme. The scheme is dependent on production and availability of cars which comply with the Scheme rules.
* Family run business and friendly culture
* Specialist training with BMW UK
* BMW accreditation
* Ongoing development and achievable career path
* State of the art facility and working environment
* Life Assurance Scheme
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