Who You Are You are a dedicated and detail-oriented individual with a passion for assisting others while effectively managing financial transactions. Your commitment to exceptional customer service and strong communication skills enable you to resolve inquiries efficiently. You thrive in dynamic environments, possess a strong understanding of financial systems, and are adept at balancing empathy with professionalism. What the job involves This role involves serving as a primary point of contact for G5 customer service related to credit control, income collection, and adult care charges. You will handle customer inquiries, manage account details, and resolve issues related to payments and billing. You will also liaise with internal departments to ensure smooth and accurate processing of financial transactions, while striving to achieve high levels of customer satisfaction. Skills Strong verbal and written communication skills Ability to manage multiple tasks and prioritize effectively Proficient in financial systems and data management Exceptional problem-solving skills Attention to detail and organizational skills Empathy and patience in customer interactions Ability to work collaboratively within a team environment