Job Description
Pensions Operations Manager
Location: Filton or Broughton (Hybrid with on-site requirements)
Contract: 6-month initial contract (with potential extension)
Hours: 35 hours per week (4.5-day working pattern, flexible between 7am-7pm)
Clearance: BPSS+ (arranged via client)
Pay: £27.66 per hour PAYE / £37.00 per hour Umbrella
Join Us as a Pensions Operations Manager
We're looking for an enthusiastic and proactive Pensions Operations Manager to join our client's UK Group Schemes & Benefits team. This is a fantastic opportunity to take ownership of day-to-day pension operations, drive process improvements, and support colleagues and members with clarity, empathy, and professionalism.
In this role, you'll lead the delivery of pension administration activities, build strong relationships with internal and external partners, and contribute to wider business success. If you thrive in a fast-paced environment, enjoy improving ways of working, and are committed to exceptional service, we'd love to hear from you.
What You'll Be Doing
Operational Leadership
1. Oversee the daily activities of the in-house pensions team, including retirement cases, ill-health processes, death benefit recommendations, income protection claims, invoicing, and communication campaigns.
2. Allocate and plan team re...