Salary: £31,877 - 31,877 per year Requirements: Experience delivering high-quality customer service in an IT support environment Practical experience in troubleshooting and supporting hardware, software, and Microsoft 365 services Ability to accurately log, interpret, and prioritise incidents and service requests Knowledge of core administrative technologies such as Active Directory and Office 365 Admin Portal Ability to work effectively as part of a team and maintain strong working relationships Responsibilities: Deliver excellent customer service as the first point of contact for IT support Handle phone, email, and Drop-in enquiries, logging and resolving incidents Perform diagnoses and troubleshooting, escalating appropriately when needed Troubleshoot and support hardware, software, and digital services Manage and maintain IT assets to ensure equipment is accurately recorded and well-maintained Work collaboratively with colleagues and external suppliers for timely issue resolution Provide occasional on-site support across West Yorkshire at Bus Stations and Travel Centres Technologies: Active Directory Hardware Support Microsoft 365 Office 365 Azure Cloud Mobile More: We are excited to offer a position for a Service Desk 1st Line Analyst within our Digital and Technology Services (DTS) team located in Leeds. This hybrid role allows you to balance your work from home and in-office, with a focus on delivering top-notch customer service. We provide a supportive team environment and numerous benefits, including flexible working options, generous annual leave, free public transport, competitive pension schemes, and opportunities for professional development. Join us in maintaining high standards and seamless operations within our digital services. last updated 11 week of 2026