We have an exciting opportunity for a People Administrator to join our People team based in our Central Support Office in Lasswade. You will be an experienced administrator and confident communicator who will own all aspects of administration required for the People team. You will be the first point of contact, taking a lead in managing our ticket desk – handling a range of queries and escalating, when required, to the appropriate specialist. You will support with recruitment/onboarding, learning and development, compliance, and system administration.
Responsibilities
1. Act as first line support on the People team ticket desk and shared email inboxes. Reviewing incoming queries and resolving where possible.
2. Escalating more advanced queries to the appropriate People team specialist and supporting them in resolution
3. Recruitment – support the full company recruitment process including recruitment system administration, issuing of onboarding letters/contracts, arranging interviews and candidate communication
4. Onboarding – support the full company onboarding process including arranging CSO inductions, following workflows for issuing of company system credentials/equipment.
5. Learning and Development – support the Learning and Development team with general LMS system queries/admin and arranging external training
6. Payroll – ad hoc support to Payroll function with query resolution and system support
7. Employee relations – support the People Operations team in administration tasks for the full employee relations lifecycle
8. Checking and tracking compliance documentation to ensure records are kept up to date
9. Systems support – creating posts, new start onboarding and contract changes
10. Project work and opportunities to learn more around all areas of the People strategy
11. Daily use of Microsoft Office including maintenance of spreadsheets, calendar management, regular use of Microsoft Teams and letter creation.
Who we are looking for
12. Adapt to change and new priorities to ensure deadlines/targets are met
13. Have a curious mind and a desire for continuous learning
14. Proactive approach to process improvement
15. Can demonstrate our values at all times – we’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.
What we offer
16. Holiday – enjoy a well deserved break with 33 annual leave days per year (pro-rata for part time)
17. Discount – treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
18. Hybrid working – a combination of office and home working to help balance your work life balance
19. Pension – save for the future with our company contributed enhanced Group Pension Plan
20. Season ticket loans – spread the cost of travel with an interest free loan
21. Access to Wagestream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
22. Access to Retail Trust – seek confidential support, access to a Virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
23. Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
24. Study assistance – invest in your professional development with funded courses and qualifications
25. The little things to keep you going through the day – free tea, coffee, and milk
26. Collaborative office space – with access to our wellbeing room, learning resources and even a book swap
27. Invites to our annual company conference, summer and Christmas social events
About us
At Dobbies, we’re proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.
Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all-year-round.
Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.
We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for,
We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.