The post holder will: Work as part of a small team developing and rolling out the Lung Cancer Screening Programme to eligible patients across County Durham. Work autonomously in the absence of the Team Lead and program Manager. Use own initiative to plan time effectively and prioritize all incoming work on a daily basis, including responding quickly, appropriately and communicating clearly in relation to urgent / important and unpredictable issues ensuring a high quality administrative service. Contact patients and ask a specific predefined set of questions - documenting answers and outcomes accurately and fully.
Answer patient queries regarding the screening service - this includes handling incoming calls and triaging accordingly. Offer brief smoking session advice and refer on as appropriate. Provide a seamless interface for patients, through effective liaison with other Senior Managers, Clinicians & GP practices. Escalate any concerns raised by patients in line with service specification.
Support the band 6 specialist nurses where required. Support the management, booking and completion of patient appointments, including telephone Lung Health Checks. Support the team with collection and collation of data to support and evaluate the service. Promoting the service within the community and engaging with the general public and answering any queries they may have about the screening service.