Overview
The Royal Veterinary College (RVC) is seeking an experienced and strategic Deputy Operations Director to help lead operations at the Queen Mother Hospital for Animals (QMHA) - the UK's largest veterinary teaching hospital. QMHA delivers exceptional patient care to animals while supporting the RVC's mission in education, clinical excellence, and research, with a strong emphasis on evidence-based medicine. Working closely with the Operations Director and Clinical Director, you will play a critical leadership role in ensuring the hospital delivers outstanding clinical services, operational efficiency, and an exceptional client experience. This is a senior operational leadership role responsible for implementing the hospital's commercial clinical strategy, operational planning, service improvement, and performance management. We are looking for a strategic, resilient and collaborative operational leader with experience managing complex service environments.
Responsibilities
* Provide operational leadership for the Queen Mother Hospital for Animals (QMHA), supporting delivery of outstanding clinical services aligned with the Royal Veterinary College's strategic objectives.
* Lead the day-to-day operational management of the hospital, ensuring efficient use of staff, facilities and resources.
* Develop and implement the annual operational and business plan, supporting commercial clinical activities and service development.
* Monitor hospital performance against financial, operational and caseload targets, ensuring effective financial control, cost management and resource planning.
* Champion a patient-centred and customer-focused culture, ensuring high standards of care, client satisfaction and service delivery.
* Lead and support operational and client services teams, setting objectives and fostering a culture of collaboration, accountability and continuous improvement.
* Ensure robust clinical governance, audit and service evaluation processes are embedded across the hospital.
* Ensure compliance with relevant regulatory, accreditation, health and safety, and institutional policies.
* Work closely with clinical leaders and senior colleagues to support service development, operational improvements and strategic initiatives.
* Build effective relationships with internal departments, referring veterinary practices and external partners to support the hospital's operations and reputation.
Qualifications
* Significant experience in operations management within healthcare, veterinary, or clinical environments
* Strong financial and business planning experience
* Proven ability to lead large multi-disciplinary teams
* Experience delivering service improvement and operational efficiency
* Excellent communication and stakeholder management skills
* Strong analytical and decision-making abilities, particularly under pressure, Disability Confident
About Disability Confident
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Commitment to high standards of patient care and client service
We offer a generous reward and benefits package including:
Benefits
* A welcoming and friendly team
* Competitive and attractive pension package
* Generous 30 days annual leave (plus bank holidays + concessionary days)
* Opportunities for regular development and in-house training
* Access to free in-house CPD
* On site café and restaurant
* Free membership to the Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga and Pilates classes included)
* Cycle to work scheme
* Free mini-bus service to and from Potters Bar station and Hawkshead Campus
* A range of family friendly policies, including adoption, maternity and paternity pay and leave
* Free use of our on-site Sports and Wellbeing Centre (gym, badminton, climbing wall, Zumba, yoga, and Pilates classes included)
* Various company benefits such as the Cycle to Work scheme, TOTUM card and Apple Products discounts
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