Company Description
We at Home Instead – Shoreham, Petts Wood & Longfield
We provide a variety of homecare services which include companionship, home help, personal care, Live In Care and specialised care. The care plans are highly personalised and tailored to the needs and wishes of our Clients. Continuity of care and building relationships is important to us, therefore, our visits last a minimum of 1 hour to 24/7 and we match our Clients with the right CARE Professionals. Each CARE Professionals will be introduced and have shadow shifts to ensure they feel fully confident before working independently.
Our office was established in 2017 and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.
Job Description
Leadership & Management
* Deputise for the Registered Care Manager/Head of Client Experience as and when required.
* Actively participate in objective setting, succession planning, and performance reviews.
* Support, mentor and supervise Care Professionals through coaching, appraisals, one-to-one supervision, return to work meetings, competency assessments and sign-off on the Care Certificate.
* Identify training and development needs for both Care Professionals and Key Players, ensuring follow-up and action.
Client Management & Engagement
* Manage client relationships with responsibility for their ongoing care and support, ensuring a person-centred approach.
* Undertake consultations with new clients, complete assessments, and all required paperwork.
* Create, update, and audit care plans, ensuring they are reviewed in line with Home Instead standards and digital systems are maintained.
* Conduct regular client reviews, quality assurance calls, satisfaction surveys, and service reviews, ensuring timely follow-up on issues.
* Maintain regular contact with clients, tailoring communication to individual needs and ensuring a consistent, high-quality experience.
* Build and maintain strong, positive relationships with clients, their families, and other professionals involved in their care.
* Coordinate client and Care Professional introductions, including shadowing where required.
* Ensure clients receive appropriate recognition such as birthday and greeting cards.
Operational Duties
* Support scheduling and coordination of Care Professionals, ensuring effective use of Home Instead’s systems.
* Enter and maintain accurate records for clients and Care Professionals in both digital and hard copy formats.
* Monitor service visits through systems to ensure effective service delivery.
* Undertake audits of client and Care Professional files, implementing corrective actions as needed.
* Ensure compliance with Home Instead Franchise Standards, policies, and procedures at all times.
* Participate in the on-call rota and provide hands-on care if required.
* Maintain confidentiality of all client, staff, and business information.
Qualifications
Required Core Skills
* Level 3 in Health and Social care or above.
* Good computer skills including knowledge around MS Word, Excel and Power Point
* Planning & Prioritisation
* Safeguarding our people/clients
* Problem Solving
* Regulated Compliance
* Management of Performance
* Written & Verbal Communication
* Using Business Policy & Process
Required Core Behaviours
* Putting Clients first
* Working Together
* Achieving More
* Having a Positive Impact & Influence
* Knowing & Managing Self
* Developing Self & Others
* Seeks to Understand
Additional Information
Benefits
* On-call payment, as per our on-call rota
* Holiday pay and pension scheme
* Free membership to ‘Life and Progress Employee Assistance Programme’ which gives you 24/7 access to one to one counselling, legal advice and support, self-help and well being information
* City and Guilds accredited training, Care Certificate, Dementia and End of Life trainings
* Leadership and Management training
* Staff social events
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