CRM Database Coordinator
Permanent
Lancashire
£25,000-£28,000 + Hybrid + Great benefits
An exciting opportunity for a CRM Database Coordinator to join an award winning omni-channel retailer in their CRM Marketing team at an exciting time as they are implementing a new Order Management and CRM platform to give a world class customer journey.
KEY RESPONSIBILITIES
1. As the CRM database coordinator there will be Day to day coordination of BAU system enhancements and build projects
2. First point of contact for Hyper, Vecton, Exponea.
3. Manage the Platform and Data roadmap, ensuring each project has a clear timeline, and is delivered to plan, escalating any challenges to CRM Manager
4. Develop yourself as a subject matter expert for their customer data platform, supporting larger scale implementation projects run by the technical team.
5. As a Subject Matter Expert in the customer data platform you will work with the Communications and Campaigns arm of CRM, contributing ideas for how to optimise the platform and data on system.
6. You will support implementation of new channels and integrations e.g SMS
7. You’ll turn data questions and hypotheses into briefs for their data consultants
8. You’ll coordinate data analysis and insight briefs into their data consultants and verify the completeness and accuracy of repo...