Council Offices, Letchworth (Hybrid working), SG63JF
Contract Type: Fixed Term (Full Time)
Salary: £32,562 – £36,773 dependent on experience (pay award pending).
Working Hours: 37
Job Category: Customer Services and Client Care
This is an exciting opportunity to join our Digital Services team as a Digital Business Analyst, playing a key role in shaping how the Council delivers services through technology. You will work across departments to understand customer needs, map and improve processes, and help to make services simpler, more efficient and more accessible for residents. By combining user research, data analysis and stakeholder engagement, you’ll help drive meaningful digital and cultural change across the organisation.
The Experience you will bring
You’ll enjoy working with people across the organisation to improve services and make things easier for residents and staff. We’re looking for someone with experience of analysing information, mapping processes and developing practical digital solutions, alongside the communication and stakeholder skills to explain complex issues clearly and build support for change. If you’re organised, adaptable and motivated by using insight, data and user needs to shape better services, this is a great opportunity to make a real difference now and for the future.
North Hertfordshire is a large rural district with approximately 125,000 residents with four historic towns, Hitchin, Baldock, Royston and Letchworth Garden City. The Council has four priorities: Thriving Communities, Accessible Services, Responsible Growth and Sustainability. The Council Plan sets out our key priorities and themes for the next five years. The North Herts Values define how we as colleagues work with each other, and we strive to be: Adaptable, Inclusive, Learning, Listening, Together.
We are committed to promoting equality, diversity, and inclusion in our recruitment practices and in our employment policies. We want our employees to feel safe to express themselves and we encourage applicants from diverse backgrounds with a wide range of talents. We are dedicated to promoting a healthy work/life balance, valuing our employees, and enabling them to make a difference to the local community.
At North Herts Council we are proud to be a Disability Confident employer and we guarantee an interview to anyone disclosing a disability whose application meets the minimum requirements for the job.
Please note that all our vacancies require you to live and work in the UK, and selection interviews are face to face in our Letchworth offices or other nearby council sites.
Please note that we are currently unable to provide sponsorship for employment in the UK.
Hybrid Working
Flexibility with homeworking and office‑based days.
Working Pattern
This job is open to flexible working patterns and working hours.
#J-18808-Ljbffr