Company Description
Product Owner - AI
1. £30,000 - £40,000 20% annual bonus (on experience)
2. Free access to company holiday homes
3. Buy & sell holidays
4. Discretionary annual bonus plus an additional Shared Reward Bonus
5. Matched pension contribution
6. Health cash plan plus Private medical insurance
7. Life assurance and Critical illness cover
8. Travel season ticket loans and Ride to work scheme
9. Free local gym access
10. Local bar / restaurant discounts
11. This role is based 5 days at our Cheadle office in South Manchester
We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans.
We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 800 colleagues help our customers throughout the UK, backed by the power of a £ billion loan book.
Job Description
As one of our Desktop Support Engineers, you will have responsibility for providing technical support to internal Colleagues. Working within a vibrant Tech business, you will be resolving IT related incidents, requests and queries on a day to day basis. Typically, you will be responsible for the resolution of incidents and service requests, and when required, lead (or participate in) projects associated with enhancing service provision or introducing new or upgraded technology. You will also be responsible for problem analysis and investigation whilst working within an ITIL aligned delivery framework.
Duties include (but not limited to):
12. Providing IT support for all Colleagues via phone, email, remote capability or face-to-face, undertaking in-depth diagnosis, escalating to the relevant trains where applicable
13. Technical escalation point, pro-actively supporting and mentoring colleagues
14. Participating in deployment and implementation of IT projects
15. Management of Service Desk processes such as leavers, new starters and movers and the associated role based access
16. Understanding the Change Control Process, raising relevant change controls where necessary to support changes into production environments
17. Accountable for managing the support queue
18. Ensuring accurate records are kept on actions taken within the ticket management system
19. Ensuring asset & licence details are correctly managed
Qualifications
You will ideally have a combination of the following skills and experience:
20. Proven experience in a Desktop Support / 2nd line Role
21. Experience of working in an ITIL aligned environment
22. Established track record of providing advanced technical support and configuration of desktop software and all laptop/mobile/peripheral hardware including resolving connectivity issues
23. Proven ability to create clear and comprehensive testing and technical documentation
24. Working knowledge of common server-side technologies such a Windows Server 2022, Active Directory etc
25. Microsoft Windows 11, Knowledge of Microsoft remote products VPN, Remote desktop services.
26. Experience of working in a highly regulated environment, ideally the Financial Services industry
27. Microsoft Windows 10/11 or Windows server accreditation
28. ITIL V4 foundation certification
29. MS Azure Fundamentals (AZ-900)
30. Software distribution platform experience – MECM
31. Virtualization – Management and Maintenance of VMware – creating and maintaining templates and virtual machines.
32. Strong Knowledge of Microsoft Intune and Autopilot (DAAS/MDL)
33. Microsoft 365
34. Understanding of role-based access control (RBAC)
35. Understanding of Back-up technologies (Evault/Rubrik), carry out file restores
36. Supporting Apple Mac Devices (Laptops, Time capsule – backups).
37. Experienced in using Encryption software (Sophos Central/File Vault – Mac)
38. Understanding of Apple iOS to support company devices
39. Understanding and utilisation of PowerShell
Additional Information
If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.
Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
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Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.