We are seeking a proactive and student-focused Success Advisor to support participant engagement, progression and retention across online programmes. This role combines customer support, data monitoring, operational coordination and continuous improvement activity.
The position is set to commence ASAP and will be full-time for an initial duration of 12 weeks with a pay rate of £18.80 per hour + holiday pay
Key Duties
* Provide high-quality support to participants across allocated programmes and cohorts
* Act as the main point of contact for participant enquiries, resolving issues and escalating complex cases where required
* Monitor engagement, attendance and progression data, identifying risks and supporting successful completion
* Work closely with tutors and support teams to coordinate participant support
* Contribute to the development and improvement of customer success processes and service standards
* Produce reports and analysis on participant engagement and service performance
* Provide operational cover and support continuity of service delivery
* Support onboarding and training of new team members
* Maintain accurate records and documentation
* Represent the organisation professionally in all participant interactions
Selection Criteria
* Experience in customer success, student support, professional services or administrative roles
* Ability to work independently, take ownership and resolve issues proactively
* Strong written and verbal communication skills
* Experience analysing engagement or service data to support improvements
* Ability to manage competing priorities and work accurately to deadlines
* Confidence using systems, policies and operational tools to support service delivery
Vacancy ID: 23148
Please be aware that all candidates need to be able to start work immediately and must be able to work on site if required to do so.
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