SF Recruitment are working with a leading organisation to recruit a Commercial Insights Analyst to join their growing team. This role will play a key part in evaluating customer feedback and pricing-related insights to support improvements in customer experience and commercial performance including financial pricing strategy.
This opportunity is ideal for someone with experience analysing customer feedback, complaints data, or customer service trends, who enjoys identifying patterns, conducting root cause analysis, and working with multiple business functions to implement improvements.
Key Responsibilities
Analyse customer feedback and pricing-related complaints to identify trends and improvement opportunities
Conduct root cause analysis to uncover recurring themes and systemic issues
Produce clear, actionable insight reports for commercial and operational stakeholders
Recommend actions to improve customer experience and pricing outcomes
Manage and resolve escalated complaints in line with agreed SLAs
Maintain accurate records of escalated complaints and outcomes
Collaborate with Pricing, Commercial, Sales, Finance, IT, and operational teams to support the implementation of insight-led improvements
The Ideal Candidate
Experience analysing customer feedback, complaints, or customer service data within a customer-facing environment
Strong analytical and reporting skills with the ability to interpret and present insights clearly
Excellent written and verbal communication skills
Customer-focused, proactive, and solution-oriented
Able to work effectively in a fast-paced environment and manage multiple priorities
What's on Offer
Opportunity to influence customer experience and commercial decision-making
Collaborative and supportive working environment
Competitive salary and benefits package
Strong opportunities for development and progression