Membership Director : Ultra Luxury Members Club St. Moritz
Salary: Negotiable
We are seeking an accomplished Membership Director to lead and grow the membership experience for a prestigious ultra‑luxury members club launching in St. Moritz, Switzerland. This is a rare opportunity to shape the member journey and deliver bespoke, world‑class experiences in one of the most iconic alpine destinations.
Based in St. Moritz, with seasonal focus during the winter months (approx. 6 months on‑site), ensuring a visible presence and hands‑on engagement with members. Off‑season focus on strategic planning, membership growth, and long‑term relationship management.
The Membership Director will be accountable for the full membership lifecycle, from acquisition and onboarding to engagement and retention. You will cultivate a culture of excellence and discretion, ensuring every member enjoys a tailored and elevated experience.
Responsibilities
* Drive membership strategy, acquisition, and retention across all segments.
* Develop and maintain strong, trusted relationships with members, ensuring exceptional service and personalised engagement.
* Collaborate with operations and events teams to deliver world‑class experiences for members year‑round.
* Lead a dedicated membership team, fostering a culture of excellence, discretion, and attention to detail.
* Monitor membership metrics, reporting on growth, retention, and engagement, and implement initiatives to achieve targets.
Requirements
* Proven experience in luxury hospitality, private members clubs, or exclusive lifestyle brands.
* Fluent in English; proficiency in German and/or Italian is required.
* Exceptional interpersonal and communication skills, with a track record of building strong relationships with high‑net‑worth clients.
* Commercially astute with experience managing membership revenue and KPIs.
* Highly organised, proactive, and experienced in leading small, high‑performing teams.
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