Overview
Job Title: Digital Workplace Engineer. Salary: £35,000 dependant on experience. Hours: 37 hours per week. Location: Walsall. Join South Staffordshire PLC as a Digital Workplace Engineer and play a key role in shaping a modern, seamless digital experience for our people. You’ll work across a diverse range of technologies, solve meaningful challenges, and help empower every employee to do their best work. At South Staffordshire PLC, we’re a leading utilities and infrastructure services company committed to providing exceptional services to our customers across the UK. Our dedicated Group Services (IT) team plays a crucial role in ensuring our network infrastructure remains cutting-edge, reliable, and secure. We take pride in fostering a collaborative and innovative work environment where talented professionals can thrive.
The Role
As a Digital Workplace Engineer you’ll be providing IT support to the circa 3000 employees we have based all around the country. You’ll need to be the sort of person who’s inquisitive, likes to problem-solve and is happy to get stuck in and fix things! You’ll need to be comfortable building relationships with people as you’ll be out and about in the business trouble-shooting.
* 2nd line support of escalated Service Desk tickets that require in-depth trouble shooting or hands-on interaction of devices across our offices in the midlands
* Utilise ITSM tool to prioritise the impact of incoming cases
* Anti-Virus and Systems monitoring
* Supporting Users on both hardware and Software applications
* Maintain security infrastructure including antivirus software
* Administer Active Directory including Group Policies
* Build and support Windows 11, iOS/Android devices, Intune, Autopilot
* Basic network troubleshooting, TCP/IP and general WAN/ LAN
* Patching and input managing networking equipment
* Assist in small project work alongside the Direct Delivery team
* Site visits as needed
What You’ll Need
* Driving License
* Extensive experience in a relevant field and/or a degree or IT qualification
* Great customer service skills
* Self-motivated to learn new technology
* Desire to gain new skills and experiences
* Customer service experience
What You’ll Get In Return
* A competitive salary up to £35,000 plus benefits
* 25 days holiday + bank holidays
* A supportive and collaborative work environment where your ideas and contributions are highly valued
* Opportunity to enhance your skills and knowledge through professional development opportunities ensuring your ongoing growth
* A leadership structure designed to support your personal growth and development within the business
* The chance to make a meaningful impact on our company's success.
* The use of cutting-edge technologies
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