Job Description As Retail Area Manager you will be responsible for leading and driving the performance of a team of Shop Managers and Marketplace Managers to help make sure our Ladbrokes & Coral betting shops are the most exciting on the high street, providing the best products and highest quality customer service in the industry. Reporting to the Regional Director you will be part of the Regional Operations Team, who work closely with the Head of Retail & Product, Regional Operations Manager and other key stakeholders to fully support and deliver the Retail Plan. Each Area Manager has P&L responsibility for all shops within their Area. -Are you ready to be part of our journey to be crowned the undisputed champions of the sports betting, gaming, and interactive entertainment industry? What you will do Deliver EBITDA targets within your area utilising the scorecard to measure success. Ensure all activity within the area complies with the requirements of the Local Regulatory body, the Company’s licence and Health & Safety, protecting customers, colleagues and the business. Responsible for the rigorous delivery of the business plan and tackle issues specific to your area in the most effective way. Regularly monitor KPIs and data to ensure continuous improvement of shop performance. Diligently manage all cost lines within the budget, ensuring all profit protection processes are implemented effectively. Understand and implement what is required to deliver the ROI from all CAPEX spend. Have an excellent knowledge of the area in which you operate and a curiosity about competitor activity and what is happening across the industry. Create a high performing team across all of your shops by ensuring people management activities such as recruitment, on-boarding, training & development and performance management, are delivered and managed consistently and to a high standard. Take ownership for the operational delivery of the people plan, focusing on engaging and developing colleagues and creating a robust succession plan. Pro-actively address any issues that arise head on and be prepared to have difficult conversations as often as the need arises, with impact.