Operations Manager (Back Office Operation) Professional Services £60,000 - £65,000 plus exceptional benefits Truly hybrid - 1 or 2 per week on site Wakefield, W. Yorkshire (Great links to M1 & M62)Client Details Page Group are supporting an industry leader within their respective field who are now looking to appoint a new Operations Manager. This is a key role in the organisation, forming part of the Senior Leadership Team. Within the Professional Services Industry, this role will oversee a complex operations and will liaise with C-suite stakeholders Description Oversight for back office operational performance across a highly regulated function Drive customer service performance to both customers and partners during any and every interaction Manager and plan resource to deliver trading performance ensuring any potential issues are highlighted Manage and drive performance consistency across the operation Provide front line HR support within your operation across performance management, behaviour, capability, grievance and disciplinary Provide clear leadership and motivation to support the team in delivering key objectives Increase team capability through the implementation of new ways of working, systems, process and procedures Anticipate operational risks and issues Mitigate issues & risk around Case Progression, Regulatory Compliance & Technical Quality Work across the operation and wider business to encourage ...