WHO ARE WE
All potential candidates should read through the following details of this job with care before making an application.
At Pan Pacific London, luxury meets excellence and we invite you to be part of it. Graceful and refined, the hotel seamlessly combines thoughtful design, innovative wellness and a range of dining and drinking experiences, all conveniently located near Liverpool Street Station in London's prestigious Square Mile.
With 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY Spa & Wellbeing, our dedicated wellbeing floor, complete with an infinity pool, a high-performance gym and indulgent spa treatments.
A sanctuary of comfort and sophistication, Pan Pacific London invites guests to experience the very best of the city and to discover its hidden gems, both old and new.
ABOUT YOU
We are looking for a passionate and guest-focused Wellbeing Therapist to become a valued member of our outstanding Wellbeing/SPA team at Pan Pacific London, where you will curate bespoke treatment experiences and deliver an uncompromising standard of service to our guests.
You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you take pride in creating memorable experiences at every opportunity. You will have a minimum of three years experience as a Spa Therapist within a luxury spa or five-star hotel environment, supported by recognised beauty and/or holistic therapy qualifications.
You are a polished and poised professional, with exceptional attention to detail and a passion for delivering elevated guest experiences. With a calm and intuitive presence, you take pride in creating moments of genuine care, ensuring each guest leaves feeling restored, valued and truly indulged.
If you are detail-oriented, take genuine pride in your work, and consistently put people at the heart of everything you do, we would be delighted to hear from you.
JOB SUMMARY
As a Wellbeing Therapist, you will perform a range of luxury treatments in line with our brand ethos, ensuring every touchpoint of the guest journey is executed with precision, care and intuitive attention to detail. Through in-depth consultations, you will tailor each experience to the individual, anticipating needs and delivering results-driven treatments complemented by expert aftercare guidance. You will also contribute to the commercial success of the spa through refined retail recommendations, thoughtful upselling and the cultivation of lasting guest relationships.
As part of a highly professional and close-knit Wellbeing team, you will uphold the presentation and ambience of our treatment spaces to the highest standard, ensuring an environment that is both immaculate and serene. You will maintain rigorous health, safety and hygiene practices, while supporting the seamless daily operation of the spa. A natural ambassador for the brand, you will embody elegance, discretion and a genuine commitment to excellence at all times. This role requires full flexibility, including weekends, evenings and peak periods. Your tasks will include, but not limited to:
Deliver bespoke spa treatments to an exceptional, luxury standard in line with brand protocols
Conduct comprehensive consultations to curate personalised guest experiences
Provide expert aftercare advice and recommend premium retail products with confidence
Drive retail performance through intuitive upselling and guest engagement
Maintain impeccable standards of cleanliness, organisation and presentation across all treatment areas
Record guest preferences with precision, ensuring complete confidentiality
Support opening and closing procedures, ensuring all spaces are flawlessly prepared
Ensure full compliance with health, safety and hygiene regulations at all times
YOUR BENEFITS WORKING AS A WELLBEING THERAPIST AT PAN PACIFIC LONDON
At Pan Pacific London we take pride in our close-knit culture, commitment to development and focus on wellbeing. As part of our team, you will enjoy:
Access to Mental Health First Aiders
An extra day off to celebrate your birthday
Cycle to Work Scheme
Employee Referral Scheme
Season Ticket Loan
Enhanced Maternity and Paternity Policies
Eye Care Voucher Scheme
Social and Employee Wellness Activities
Employee Assistance Programme, including 24/7 virtual GP and financial advisors
Two hotel-wide social events per year, plus additional team gatherings
Flexible Work Policy
Complimentary dry cleaning for uniforms and work attire
Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
Guest Experience Programme
50% Discount on Food and Beverage at Food & Beverage outlets at Pan Pacific London
30% Discount on internal spa treatments
30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
Complimentary meals prepared daily by our chefs
Two fully paid Study Days per year (in addition to annual leave)
Two fully paid Volunteer Days per year (in addition to annual leave)
Career Progression, were committed to coaching and supporting your internal development within Pan Pacific Hotels Group
Additional perks through YuLife
Dedicated discounts with local eateries
ABOUT PAN PACIFIC HOTELS GROUP
Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe, including seven new openings by 2025.Renownedfor sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences.
Join Our Family in the Heart of the City
Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including:
Hotel of the Year Group (2023) | Catey Awards
Hotel of the Year London (2022/2023) | AA Hospitality Awards
Forbes Five-Star Rating | 2022/2023
Forbes Five-Star Rating | 2023/2024
Forbes Five-Star Rating | 2024/2025
Forbes Five-Star Rating | 2025/2026
Forbes Four-Star Rating SENSORY Wellbeing | 2023/2024
Forbes Four-Star Rating SENSORY Wellbeing | 2024/2025
Be part of something extraordinary, where excellence is recognised, and hospitality is redefined.
Eligibility: All applicants for the role of Wellbeing Therapist must have the legal right to live and work in the UK without any restrictions. xehkeey Proof of eligibility will be required at the interview stage.