Overview
Vypr is a Manchester-based SaaS company backed by Private Equity and Venture Capital. Our cutting‑edge product intelligence platform delivers dependable consumer data, empowering manufacturers and retailers to understand customer preferences and streamline the development process, resulting in superior products brought to market more quickly. By leveraging advanced new technologies, we are reinventing our product intelligence platform with limitless future possibilities, from personalization to AI‑enhanced insights.
Location & Hours
Hybrid working pattern including regular trips to the Manchester office (full week for initial training then up to twice per month). 9:00 – 5:30, Monday to Friday.
Compensation
£50,000 – £60,000.
Responsibilities
* Liaise with end‑user contacts
* Onboard new customers by running face‑to‑face workshops ensuring that TTFV is within 1 week of onboarding
* Deliver support sessions for Year 1 customers
* Understand the customers’ business objectives and ensure they understand how to best achieve them with the support of the Vypr platform
* Deepen usage and engagement with the Vypr platform self‑serve, driving adoption across the product intelligence related processes; namely the innovation cycle (also known as Stage & Gate), as well as brand and category planning
* Deliver all contractual support days in a way that results in increased understanding of Vypr’s full capabilities and leads to increased usage (create the impetus for the “next project”)
* Ensure support levels and service are consistently aligned with contractual agreement and account plan to support scalable account growth (ARR)
* As the internal champion for customer health you will track each customer’s usage, taking corrective action and escalating to the Account Manager where required
* Manage the helpdesk for your customers
* Prepare for QBRs (internal QBR first) and participate in customer QBRS with the Account Manager
* Network within the customers to identify growth opportunities to share with the Account Manager (new teams, new product functionality, new markets and expansion within parent/subsidiary companies)
* Advocate for your customers in terms of product features and usability
* Upskill customers on new product functionality
* Manage migration to Predict
* Track usage, paying particular attention to high‑risk customers (auto‑renewed last year, Year 1 customers or low health score customers)
* Develop customer relationships to ensure Vypr plays a pivotal role in their insight mix and that Vypr remains Front of Mind
* Increasing adoption of Vypr within customers
* Onboarding must be conducted within one week of contract start date
* TTFV +50
* SLA of Helpdesk
Requirements
* Using your research experience in a senior role in CPG or agencies to understand customer objectives and translating how Vypr can be used to achieve them
* Training customers
* Building and leveraging customer relationships
* Communicating effectively
* Attention to detail, high quality standards of outputs
* Managing your own workload, ensuring that customers are prioritised accordingly
Benefits
* Hybrid working
* Company‑paid medical cash plan
* Enhanced annual leave
* Work from anywhere up to 4 weeks a year
* Access to a global benefits and reward platform
* Access to well‑being support, including an Employee Assistance Programme
* Life Assurance
* Day off on your birthday
* Volunteering day
* Enhanced parental leave
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