Location: Horsham | Full-Time | Permanent | Commission + Benefits
Join one of the UK's fastest-growing telecom providers and become the voice of exceptional customer care. At Telecom Acquisitions Ltd (TAL), we don't just connect homes-we connect people with outstanding service.
About the Role
As a Customer Service Advisor, you'll be the first point of contact for our valued customers, delivering friendly, efficient, and solution-focused support. Whether it's a billing query, a technical hiccup, or a general question, you'll handle it with confidence, clarity, and care.
This is more than just a call centre role-it's an opportunity to build relationships, solve problems, and make a real difference in the customer journey.
What you will be doing
* Handling inbound calls from customers with professionalism and empathy
* Resolving billing queries and explaining charges clearly and accurately
* Managing overflow calls from 1st line technical support, ensuring no customer is left waiting
* Responding to general enquiries about services, packages, and account details
* Handling complaints with tact and urgency, aiming for first-contact resolution
* Logging all interactions in our CRM system with precision and detail
* Collaborating with internal teams to escalate and resolve complex issues
* Contributing to service improvement by sharing customer feedback and insights
What we are looking for
* A natural communicator with a warm, confident phone manner
* Previous experience in a customer service or contact centre environment (telecoms a plus!)
* Strong problem-solving skills and the ability to stay calm under pressure
* Tech-savvy and comfortable navigating multiple systems
* A team player with a proactive, can-do attitude
* Passionate about delivering a 5-star customer experience
Benefits
* Competitive base salary and commission
* 25 days holiday increasing up to 30 days based on length of service and bank holidays
* Birthday leave
* 50% off broadband after probation and free after 2 years
* Local discounts in Horsham
* Salary sacrifice pension scheme
* Aviva Smart Health
* Death in service
* Regular team socials and recognition rewards
Ready to Join Us?
If you're passionate about people, thrive in a fast-paced environment, and want to be part of a company that's shaking up the telecoms industry, we'd love to hear from you.