Posted: 18h ago
The role
A Managed Services Provider is looking for an apprentice to support their clients remotely as well as onsite.
Their team is very technical, & you will have many opportunities to get involved in not just technical support, but also project work, maintenance, upgrades, & other aspects of the business.
KEY DUTIES –
* Provide 1st line email, phone, and remote support to our client’s base in the UK, Europe, Asia, and the US
* Visit customer sites/offices to troubleshoot, configure and implement various IT solutions and services. (UK)
* Troubleshoot and fix various IT hardware related issues, including liaising with 3rd vendors through to resolution
* Troubleshoot, diagnose, and fixing most Microsoft technologies (Cloud & On Premise) as well as third party applications/systems
CANDIDATE REQUIREMENTS
* Independent skills
* Team work skills
* Organisational skills
* Good written and oral communication skills
* Passionate about IT
