You will be the first point of contact for clients experiencing accommodation issues and you will be responsible for assessing their needs and deciding on the most appropriate course of action, including assisting people into temporary and permanent accommodation. To deliver the Council's Housing Solutions service applying a customer focused, proactive, problem-solving approach to overcoming housing difficulties in order to prevent homelessness, including effective homelessness case management where this becomes necessary. To provide information, advice and assistance covering all available housing options whilst supporting the sustainment of existing accommodation or accessing alternative accommodation where required. St Helens Council are looking for an experienced and enthusiastic Housing Solutions Officer to join this busy service. We are looking for an excellent communicator who has the ability to deal sensitively with customers and the ability to signpost correctly within the team.
* Working knowledge of housing / homelessness legislation and associated procedures.
* Ability to work effectively with partner agencies to achieve outcomes.
* Strong IT skills and good record keeping skills.
* Minimum of two years' experience in delivering housing advice / options to customers.
* Experience of caseload management.
* Educated to at least NVQ Level 3 or equivalent.
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