Learner Engagement Advisor
Location: Leicester
Position Type: Full-time
Salary: £26,000 – £30,000
Reports to: Head of Recruitment
About the Role
We are seeking an experienced and motivated Learner Engagement Advisor to join a growing team supporting adults into learning and employment. This role involves recruiting learners onto a range of training and pre-employment programmes, delivered across multiple sites. You’ll build strong working relationships with Job Centre Plus (JCP) staff, referral partners, and local employers, to identify prospective learners and guide them onto the most suitable training route.
You will be responsible for assessing learner needs using a full range of Information, Advice and Guidance (IAG) tools, supporting them to progress into work, apprenticeships, or further education.
Key Responsibilities
Learner Engagement and Recruitment
Build rapport with Job Centre Plus staff, community services, and referral partners
Identify and recruit prospective learners onto suitable training programmes
Deliver IAG using tools such as Training Needs Analysis, skill checks, SMART planning and employability assessments
Enrol learners onto courses and provide ongoing support to improve employability
Promote programmes and increase learner recruitment across all delivery areas
Match candidate skills to training and job opportunities
Conduct telephone interviews and shortlist suitable learners
Track learner progress and maintain regular communication
Employer Engagement and Business Development
Develop links with local employers to create progression routes for learners, including Sector Based Work Academy Programmes
Work with Business Development Managers to source job vacancies and promote opportunities
Use social media and recruitment platforms to advertise roles and build employer relationships
Attend client meetings, cold call prospects and promote services
Prepare CVs and correspondence to submit to employers on behalf of learners
Site-based Delivery and Target Achievement
Visit JCP offices regularly to maintain visibility and promote training offers
Meet learner recruitment targets through enrolment and course matching
Conduct outreach and marketing activities, including presentations to JCP and other agencies
Support learners to develop motivation and employability behaviours
Ensure vacancies are linked to courses and learners are supported into employment
Caseload Management and Administration
Deliver a personalised and positive experience for each learner on your caseload
Track recruitment performance by site and take action where referrals are low
Maintain accurate records and ensure all paperwork is audit compliant
Support with venue booking, course preparation, and coordination of delivery logistics
Update learner databases and collate course documentation including certificates and results
Person Specification
Qualifications
Level 2 qualification in Information, Advice or Guidance – Desirable
Knowledge and Experience
Experience recruiting adults in the further education or adult skills sector – Essential
Skilled in delivering IAG and supporting progression into employment – Essential
Proven track record working with JCP and external referral agencies – Essential
Understanding of the government’s support agenda for unemployed individuals – Essential
Skills and Competencies
Excellent verbal and written communication – Essential
Ability to build rapport and maintain productive working relationships – Essential
Good IT skills, including Microsoft Word, Excel, and CRM/database systems – Essential
Able to motivate others and overcome barriers to engagement – Essential
Commitment to equal opportunities and community education – Essential
Safeguarding Commitment
Motivation to work with children, young people, and vulnerable adults
Ability to maintain appropriate boundaries and professional relationships
Emotional resilience in working with challenging behaviours
Understanding of and commitment to safeguarding protocols