Account Co-Ordinator
Full time, Permanent
Location: Aston Clinton
Salary: £28,000
Reporting to: Head of Events
About the Role
We are looking for a highly organised and proactive Account Co-Ordinator to join our Event Fulfilment Team. This is a fast-paced and varied role where you will work closely with key client accounts, supporting the efficient management and execution of event requirements while ensuring excellent customer service and smooth operational delivery.
The successful candidate will play a key role in coordinating logistics, maintaining client communication, supporting internal teams, and ensuring all event and reporting processes are completed accurately and on time.
Key Responsibilities
Co-Ordination & Operations
Manage day-to-day orders through the online ordering system
Handle client calls and emails in a timely, professional, and proactive manner
Organise crew and driver bookings as required
Plan driver routes and prepare costings for jobs daily
Maintain and update the online ordering system, including:
Stock control
Equipment condition updates
Weights, sizes, pictures, locations, and barcodes
Support out-of-hours client communication when required, including participation in a weekend rota
Ensure projects remain within client budgets
Produce Health & Safety reports, Risk Assessments, and Method Statements
Complete monthly stock reports for customers where required
Ensure all costs and reporting are completed accurately and within finance deadlines
Internal & External Communication
Liaise closely with warehouse management and warehouse operatives to ensure orders are fulfilled efficiently
Coordinate with drivers, external crew, and suppliers as required
Ensure all documentation and event information is communicated clearly to support smooth execution
Provide support and guidance to Account Managers within the team
Work collaboratively with the wider office team to ensure daily operational tasks are completed effectively and on time
General Support
Provide general administrative support across the business as required
Carry out any other reasonable duties related to the role
Skills & Experience Required
Essential
Strong administrative skills gained within a fast-paced environment
Excellent customer service and communication skills
Highly organised with strong attention to detail
Ability to manage multiple tasks and priorities effectively
Proficient in Microsoft Office packages, including Excel
Desirable
Experience planning and organising promotional/experiential staff
Experience using warehouse management systems
Knowledge or experience within event logistics
What We’re Looking For
We are seeking someone who is:
Proactive and solutions-focused
Confident communicating with clients, suppliers, and internal teams
Able to remain calm under pressure
A strong team player with a flexible approach
Passionate about delivering exceptional service and operational excellence
Apply Now
If you thrive in a fast-paced environment and enjoy coordinating logistics, managing client relationships, and being part of a collaborative events team, we’d love to hear from you