Senior Services Coordinator
Location: London, hybrid working (3 days from home per week)
Salary: Competitive, with excellent benefits
Reports to: Head of Services
Team: Manages 2 Services Administrators
About the Role
We are working with a high-profile professional membership organisation to recruit a Senior Services Coordinator. This is a hands-on role, leading a small team and managing a portfolio of services that directly support the organisation’s members and affiliated partners. You will ensure that services run efficiently, meet quality standards, and continue to evolve to meet user needs.
You will also support business development initiatives, including implementing new services and income-generating products, while maintaining strong relationships with internal stakeholders and external partners. This is a hybrid role based in central London, with 3 days working from home each week.
Key Responsibilities
Team Leadership
Manage, support, and develop 2 Services Administrators, ensuring high performance and continuous improvement
Foster a collaborative team culture
Service Portfolio Management
Oversee day-to-day operations of the services portfolio, ensuring quality, efficiency, and compliance
Monitor risks and implement mitigation strategies
Handle low to medium-level complaints and protect the organisation’s reputation
Business Development
Research and assess opportunities to enhance existing services and implement new initiatives
Support business case development, financial forecasting, and feasibility analysis
Collaborate with internal teams to deliver income-generating products
Project Support & Operational Excellence
Work with Finance, IT, and Marketing to ensure services and processes are efficient, effective, and fit for purpose
Contribute to process improvements and operational reporting
Stakeholder Engagement
Build strong relationships with colleagues, members, and external partners
Gather insights to inform service improvement and product development
Experience Needed
Excellent administration and time management skills, with strong attention to detail
Demonstrable experience in research, service or product development, and project management
Proven team leadership and line management experience
Excellent interpersonal and relationship-building skills
Strong written and verbal communication skills
IT literate, including MS Word, Excel, PowerPoint, and content management systems
Why Apply?
Competitive salary and benefits
Hybrid working with 3 days from home
Opportunity to lead a small team and influence service delivery