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We have an exciting opportunity for a Caseworker to join the West Midlands team, working 37.5 hours a week, based in our West Bromwich office. Victim Support offers a hybrid working policy, allowing some work from home.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those in need?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, we’d love to hear from you...
Location: Room 4G, 38 Carters Green, West Bromwich, West Midlands B70 9LG
Type: Full time (37.5 hours)
Schedule: Monday to Thursday 8am to 4pm, Friday 12pm to 8pm
Salary: £26,830.20 per annum
Contract: Permanent
DBS: Required? No
Police vetting: Enhanced? No
Closing Date: 02/07/2025
Ref No: 6174
What we offer:
* Flexible and hybrid working options
* 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
* Extra day off for your birthday
* Pension with 5% employer contribution
* Enhanced sick pay, maternity & paternity payments
* Discounts on retail, holidays, entertainment & leisure
* Financial wellbeing resources
* Employee assistance and wellbeing support
* Training & career development opportunities
About the role:
This role involves travel across the area, with expenses reimbursed, and is based at our West Bromwich office with hybrid options.
As a Caseworker you will:
* Manage caseloads, delivering services via phone, video, and in person
* Assess needs and risks at initial contact and ongoing
* Develop and monitor safety/support plans for clients
* Provide resources, interventions, and information
* Identify safeguarding concerns and act accordingly
* Collaborate with partners
* Maintain accurate records using a case management system
* Participate in community awareness sessions and events
You will need:
* An understanding of crime's impact
* Effective communication skills
* Experience in service delivery within statutory, voluntary, or multi-agency settings
* Ability to prioritize and work independently and in teams
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