Logistics Coordinator (Full-time, Permanent)
Hybrid - 2 to 3 office days, Central London
Position: Logistics Coordinator (Customer Care Associate) responsible for managing daily business operations, including warehouses, customer deliveries, and demand planning.
Benefits
* Personal growth, including training and development opportunities
* Health Cash Plan
* Subsidised gym membership
* Discretionary Bonus
Responsibilities
* Arranging deliveries to customers from warehouses in UK and EU by road, ferry, and courier.
* Liaison with customers, warehouses, and carriers.
* Input of correct information onto internal system to create forward allocations and warehouse instructions.
* Invoicing customers promptly, with correct VAT calculated.
* Preparing shipping documents (warehouse instructions, packing lists, commercial invoices, dangerous goods notes, packaging labels etc.).
* Handling enquiries, complaints and other aspects of customer service as required.
* Monthly stock reconciliations and handling follow‑on enquiries from the finance department.
* Handling non‑conformances.
* Occasional on‑site inspection of warehouses.
* Processing charges invoices from warehouses, forwarders, and other suppliers.
* Project work.
* Covering for fellow team member’s absences due to holiday, medical leave etc., as necessary.
Qualifications
* Experience in handling key accounts.
* Experience with any ERP system.
* Proficiency in MS Office applications.
* Outstanding business communication skills, both written and verbal.
* Commitment to customer service (both internal and external).
* Enthusiasm for a fast‑paced, dynamic environment where products and programs evolve as the business grows.
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