Overview
Be among the first 25 applicants. At GSF Car Parts, the role of a Retail Assistant is to deliver excellent Customer Service and contribute towards achieving branch and individual targets through face to face sales, servicing click and collect orders, and developing sound customer relationships.
Duties
* Serve trade and retail customers for click and collect and general orders while maximising sales where possible.
* Pick relevant parts from the warehouse to fulfil customer orders.
* Assist the sales team with product promotions by answering telephone queries and handling electronic queries as needed.
* Fully satisfy customer needs regarding part orders, returns, or queries.
* Check customer returns for resale, warranty, or surcharge.
* Contribute to a positive team performance while working on personal benchmarks to optimise performance and promote sales of product promotions.
* Utilise the E-learning portal to develop product knowledge and improve performance.
* Keep customer facing areas of the branch clean and tidy.
* Develop strong working relationships with customers and understand their garage needs.
* Maintain a professional appearance and promote a positive image of the company.
* Work towards the achievement of relevant set KPI’s.
Working hours
45 hours (average) Monday to Friday, including alternate Saturday working.
About You
What you A0\u2019ll need to succeed
* Proven customer service or sales/retail experience in a customer facing role.
* Target driven and motivated to achieve results.
* Excellent customer service skills.
* Positive approach to customer queries with proactive resolutions.
* Confident user of IT and computer systems.
* Ability to work well with others.
* Excellent attention to detail.
* Knowledge of car parts or the automotive industry is advantageous but not essential.
* Knowledge of MAM, Allicat, MS Office is desirable.
What we911 offer
Benefits at GSF Car Parts are designed to support all aspects of our team members’ lives. Benefits include:
* Opportunity to earn a performance-based bonus
* 20 days annual leave (including bank holidays) plus up to 5 more with time-served
* Free flu vaccine
* Health & wellbeing tools
* Free pension expert support
* Life assurance
* Discounts from hundreds of brands
* Financial wellbeing products including advances and savings schemes
* Paid time off to volunteer
* Training qualifications and career progression opportunities
About Us
GSF Car Parts is a leading automotive parts distributor supplying thousands of independent garages across the UK and Ireland with parts, tools, garage equipment and training. The group has over 175 branches nationwide and a turnover exceeding £475 million. We operate with centralised support and expertise from specialist departments in procurement, supply chain, marketing and national accounts, and benefit from integrated IT systems including the Allicat catalogue system and Servicesure national garage programme.
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