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Technical Operations Lead - Cyber Security, Telford
Client:
Milestone Technologies, Inc.
Location:
Telford, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
2
Posted:
22.08.2025
Expiry Date:
06.10.2025
Job Description:
Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture. For over 25 years, we have supported category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone's culture is built to foster collaboration, inclusivity, and empowerment.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our knowledge base, we execute initiatives that deliver short-term and long-term value to our clients, with continuous service improvement. With Intelligent Automation, Milestone helps accelerate IT transformation, focusing on business objectives and employee productivity. With over 3,000 employees serving more than 200 companies worldwide, we aim to revolutionize IT deployment.
Job Overview
We are seeking a highly skilled Technical Operations Lead to join our Cybersecurity Investigations team. This role manages technical operations and ensures the integrity, confidentiality, and availability of digital assets through proactive and reactive cybersecurity measures. The successful candidate will lead a team of professionals and collaborate with global leads and client partners to deliver services within the UK timezone.
This role is 100% remote, based in the UK, with flexible hours to support global operations. The role reports to our US-based Service Delivery team and works closely with clients in the UK and US.
Key Responsibilities
* Lead and mentor cybersecurity professionals, fostering a collaborative and high-performing environment through performance management, recruitment, and training.
* Develop team capabilities via training programs, quality assurance activities, and skill gap identification.
* Oversee daily technical operations, ensuring adherence to client security protocols.
* Manage incident response and forensic investigations, suggesting process improvements.
* Coordinate long-term initiatives, including process development, change management, and reporting.
* Stay updated on new investigation techniques and ensure team competency.
* Act as the primary technical liaison with the client and internal departments, preparing reports on security trends and risks.
* Monitor scheduling, attendance, and compliance with relevant laws and regulations.
* Escalate performance or morale issues as needed.
Required Skills and Qualifications
* Bachelor’s degree in Computer Science, IT, Cybersecurity, or related field.
* Cybersecurity certification (e.g., CISSP, CISM).
* At least 10 years in cybersecurity operations, with hands-on experience.
* Minimum 5 years as an investigator in an IR team, preferably globally.
* Leadership experience managing technical teams.
* Knowledge of cybersecurity frameworks (NIST, ISO/IEC 27001, IAM).
* Experience with cybersecurity tools (SIEM, SOAR, SAS, Sandboxes, EDR, cloud tech).
* Understanding of access control, cloud technologies, data retention, and encryption.
* Strong problem-solving and communication skills.
* Experience presenting to clients and cross-functional teams.
* Ability to work under pressure.
* Preferred: active participation in cybersecurity communities, knowledge of programming and forensic investigation.
Compensation
Exact salary depends on experience, skills, licenses, and location.
Our Commitment to Diversity & Inclusion
We strive for a diverse, inclusive workplace that reflects our communities. We are committed to equal employment opportunities and reasonable accommodations for applicants and employees. We welcome diverse backgrounds, cultures, and perspectives to our global team.
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